APA Style
Fandy Tjibtono, Ph.D. (2012).
SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA .
Yogyakarta:
Andi.
Chicago Style
Fandy Tjibtono, Ph.D.
SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA.
Yogyakarta:
Andi,
2012.
Buku.
MLA Style
Fandy Tjibtono, Ph.D.
SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA.
Yogyakarta:
Andi,
2012.
Buku.
Turabian Style
Fandy Tjibtono, Ph.D.
SERVICE MANAGEMENT MEWUJUDKAN LAYANAN PRIMA.
Yogyakarta:
Andi,
2012.
Buku.